Collections Team Leader
Core
Leading a team of collection agents to perform effectively against set targets/KPIs in debt collections.
Role type
Team Leader (Debt Collections)
Builds
Collection outcomes for clients in Banking, Financial Services, Healthcare, Insurance, Shipping, Logistics, and Travel/Hospitality.
Domain
Financial Services / Debt Recovery
Required skills
Team leadership, KPI management, SOP adherence, stakeholder communication, coaching, performance planning, change management, training coordination, deadline management.
Preferred skills
None stated.
Technologies
None stated.
Responsibilities
Leading collection agents to meet targets, managing adherence to SOPs, conducting team meetings and individual status sessions, supporting team building, coaching new starters, ensuring Personal Development Plans are in place.
Seniority
Mid-level, hands-on IC
