Client Services Specialist
Remote
Core
Manage top-tier (Tier 0/1) clients to ensure timely candidate onboarding and case resolution within 45 days, acting as a strategic partner.
Role type
Client Services Specialist (B2B)
Builds
Candidate onboarding workflows and client support processes
Domain
HR Tech / Background Screening
Deliverable
client delivery
Required skills
B2B client relationship management, strategic thinking, problem solving, prioritization, case management, audit analysis, QBR support
Preferred skills
Background screening industry knowledge
Responsibilities
Manage T0-T1 cases, handle client inquiries with 2hr FRT, expedite requests, manage candidate start dates, host client status calls, conduct monthly case audits, support QBRs
Seniority
Individual Contributor