Reservations Agent - Arabic Speaking
Core
Handle guest inquiries, manage reservations, and process bookings for a luxury hotel in Doha.
Role type
Reservations Agent
Builds
Room reservations and guest booking confirmations
Domain
Hospitality / Hotel Operations
Deliverable
product features
Required skills
Arabic language fluency, telephone etiquette, hotel reservation systems, inventory management, sales techniques, up-selling, policy explanation
Preferred skills
5-star hotel experience, proactive problem solving, knowledge of front desk and sales departments
Technologies
Hotel reservation systems
Responsibilities
Answer telephones and guest inquiries regarding rates and availability, process rooming lists and group blocks, manage deposits and cancellation policies, identify repeat guests, apply up-selling strategies to maximize revenue, assist with special requests and events.
Seniority
Entry-level to Junior