Guest Experience All Rounder
Core
Front desk and concierge operations supporting guest check-ins, check-outs, and special requests at a 200+ room hotel.
Role type
Guest Experience All Rounder (Front Desk/Concierge)
Builds
Seamless guest stays and operational coordination
Domain
Hospitality / Hotel Management
Deliverable
product features
Required skills
Guest service, multi-department coordination, conflict resolution, check-in/check-out management, local knowledge, record keeping, feedback analysis
Preferred skills
Opera Cloud, hospitality certifications
Responsibilities
Handle front desk and concierge inquiries, coordinate with housekeeping and maintenance, resolve guest issues, manage room assignments, provide local attraction information, monitor guest feedback
Seniority
Individual Contributor, entry to mid-level