Customer Success Manager, Mid Market - Moveworks
Hybrid
Core
Advocate for customers to help them achieve business outcomes and foster adoption of ServiceNow products through prescriptive guidance.
Role type
Mid-market Customer Success Manager
Builds
Customer success stories and processes
Domain
IT Service Management (ITSM) / Enterprise Software
Deliverable
client delivery
Required skills
Customer portfolio management, technical health monitoring, success play implementation, issue resolution, product adoption strategy, AI integration in workflows
Preferred skills
ServiceNow accreditations, AI tool usage
Technologies
ServiceNow, Success Platform, AI-powered tools