Front Office Ambassador
Core
Front Office Ambassador serving as the primary point of contact for guests, managing check-ins/check-outs, reservations, and concierge services to deliver exceptional hospitality experiences.
Role type
Front Office Ambassador (Guest Services & Operations)
Builds
Guest check-in/check-out processes, reservation management, and seamless guest experiences across hotel amenities.
Domain
Hospitality / Hotel Operations
Deliverable
product features
Required skills
Guest service, Property Management Systems (PMS), Reservation management, Upselling, Multilingual communication, Conflict resolution, Operational coordination
Preferred skills
Hospitality certification, Luxury hotel experience, Local area knowledge, Loyalty program management
Technologies
Opera PMS, Microsoft Excel, Microsoft Word
Responsibilities
Greet guests and manage front office operations, Process check-ins/check-outs and billing, Manage reservations and modifications, Handle guest inquiries and requests, Promote hotel services and internal outlets, Coordinate with housekeeping and other departments, Assist with luggage and bell desk coverage
Seniority
Individual Contributor, Entry to Mid-level