Customer Reference Specialist
Core
Run day-to-day operations of the customer reference program, matching customers with prospects, coordinating reference calls and events, and maintaining the reference pool.
Role type
Customer Reference Program Specialist
Builds
Customer proof assets, reference call logistics, and event sessions supporting sales campaigns and deals.
Domain
SaaS / Enterprise Technology / Customer Marketing
Deliverable
product features
Required skills
Reference program coordination, project management, data analysis, stakeholder communication, CRM usage, event logistics
Preferred skills
SaaS or enterprise technology familiarity
Responsibilities
Match reference requests to customers based on industry and use case; coordinate one-on-one and group reference calls; manage reference pool recruitment and records; prepare reference meeting assets; report on program impact on pipeline; support cross-functional event planning.
Seniority
Mid-level, hands-on IC