Senior Client Architect (Remote in US)
Core
Senior technical partner overseeing client environments, driving technology roadmaps, and ensuring technical health for Mid-Market and Enterprise clients in IT Managed Services.
Role type
Senior Client Architect (IT Managed Services)
Builds
Client technology roadmaps, incident resolution strategies, and technical documentation.
Domain
IT Managed Services / Enterprise Architecture
Deliverable
client delivery
Required skills
Enterprise architecture, incident management (RCA), technology roadmap planning, cross-functional coordination, technical mentoring, solution design, compliance management, patching/backup oversight, vendor management.
Preferred skills
Azure, AWS, Google Cloud, Active Directory, Office 365, Cisco, Fortinet, ITIL, Microsoft certifications.
Technologies
Azure, AWS, Google Cloud, Active Directory, Office 365, Barracuda, Fortinet, Cisco, HP, Windows Server, Group Policy, Firewalls, Switches, Wireless, DHCP, TCP/IP, DNS, Routing.
Responsibilities
Own client technical environment and align with business goals; Develop multi-year technology roadmaps; Lead high-priority incident resolution and root cause analysis; Act as technical lead in internal/external meetings; Mentor engineers and delivery teams; Maintain technical documentation and monitoring; Drive innovation via solution design and process improvement; Partner with Client Success Managers on scoping and contracts; Facilitate performance management and recruiting; Oversee patching, antivirus, and backup systems.
Seniority
Senior, hands-on IC with leadership responsibilities
