Switchboard Operator - 2nd Shift (On-site)
Core
Operating telephone switchboards and consoles to connect, hold, and transfer calls while providing information and referrals to clients.
Role type
Switchboard Operator
Builds
Internal and external communication flow
Domain
Corporate administrative support
Required skills
Multi-line phone system operation, database maintenance, log tracking, basic equipment troubleshooting, Microsoft Office proficiency, high-volume call handling
Preferred skills
Prior receptionist or administrative experience in legal, banking, or large corporate environments
Responsibilities
Answer telephones in Message Center, maintain phone lists per procedure, handle additional assigned projects, communicate with manager and clients on job/deadline issues, ensure request tickets are properly filled out, notify staff of processing errors, troubleshoot basic equipment problems, assist in training new hires
Seniority
Entry-level to Mid-level, hands-on IC