IT Service Delivery Analyst
Core
Procure, configure, deploy, maintain, and recover IT equipment (laptops, mobile devices, peripherals) and provide first-line support for end-user hardware and software issues.
Role type
IT Service Delivery Analyst (End-User Hardware & Asset Management)
Builds
End-user device fleets and office technology infrastructure
Domain
IT Operations / Hardware Lifecycle Management
Deliverable
product features
Required skills
IT equipment procurement, device configuration, first-line hardware/software troubleshooting, IT asset lifecycle management, logistics coordination, inventory auditing
Preferred skills
Office setup support, operational improvement initiatives
Technologies
Laptops, mobile devices, monitors, peripherals
Responsibilities
Procure, prepare, and deploy IT equipment; Build and configure end-user devices; Provide first-line IT support for hardware and software; Manage full lifecycle of IT assets (deployment, tracking, recovery, disposal); Coordinate shipment and movement of equipment; Support new starter, leaver, and office move activities; Maintain accurate asset and inventory records; Assist with office technology and meeting room setup; Contribute to operational improvement and documentation.
Seniority
Individual Contributor
