ServiceNow Solution Architect
Core
ServiceNow Solution Architect leading solution design, architecture, and advisory for enterprise ServiceNow implementations and platform modernization.
Role type
Senior IC ServiceNow Solution Architect
Builds
End-to-end ServiceNow solutions, workflows, applications, service portals, and digital experiences for enterprise clients.
Domain
IT Service Management (ITSM) and broader Enterprise Service Management (ESM) within the ServiceNow platform.
Required skills
ServiceNow platform architecture, solution design, enterprise architecture, data modeling, security, integrations, application development, change management, technical leadership, pre-sales solution design.
Preferred skills
ServiceNow CTA/CMA certification, AI/intelligent automation expertise, client-side architecture experience, Application Management Services (AMS), mentoring.
Technologies
ServiceNow, AI, intelligent automation, Now Assist.
Responsibilities
Lead architecture and solution design for ServiceNow implementations; translate business requirements into technical architectures; advise clients on platform strategy and governance; guide implementation teams and ensure delivery quality; facilitate architecture workshops and knowledge transfer; support pre-sales activities and solution estimation.
Seniority
Senior, hands-on IC