Guest Relation Agent - Residences
Core
Deliver exceptional personalized service to residents, homeowners, and their guests in a luxury residential setting, ensuring seamless living experiences and maintaining high hospitality standards.
Role type
Guest Relations Agent (Luxury Residential)
Builds
Luxury living experience for residents and guests
Domain
Luxury Real Estate / Hospitality
Deliverable
client delivery
Required skills
Personalized service, relationship building, complaint resolution, coordination with service teams, move-in/out assistance, record keeping, confidentiality, shift flexibility
Preferred skills
Luxury hospitality experience, VIP guest management, Russian language proficiency, hospitality certification
Technologies
None stated
Responsibilities
Welcome residents and visitors, maintain lobby and common area presentation, handle inquiries and complaints, coordinate with Concierge/Housekeeping/Engineering/Security, assist with move-ins and move-outs, conduct courtesy calls and feedback collection, maintain resident preference records
Seniority
Individual Contributor