Senior Customer Experience Solution Engineer (m/w/d)
Core
PreSales Solution Engineer designing holistic Customer Experience (CX) solutions, architectures, and integrations for clients.
Role type
Senior PreSales Solution Engineer (Trusted Advisor)
Builds
Scalable CX solutions, architectural designs, and integration strategies
Domain
Customer Experience (CX), Enterprise Software, Cloud Architecture
Required skills
CX platform expertise (Salesforce, Microsoft), System Architecture, Integration Design, Data Modeling, PreSales consulting, Technical workshops, AI solution evaluation
Preferred skills
Mentoring, Value argumentation, Process automation, AI tool implementation
Technologies
Salesforce, Microsoft CX platforms, Cloud environments, AI tools
Responsibilities
Conduct technical PreSales meetings, Design holistic CX architectures, Lead technical workstreams and backlog prioritization, Advise clients on technology and architecture, Translate requirements into scalable architectural decisions, Mentor team members
Seniority
Senior, hands-on IC with client-facing advisory
