ServiceNow Product Owner
Core
Own and transform ServiceNow into Masdar's centralized enterprise workflow and service management platform, driving standardization, automation, and adoption across IT, HR, Facilities, and Corporate Services.
Role type
Senior Product Owner (ServiceNow Platform)
Builds
Enterprise workflow engine, digital service management platform, and AI-powered virtual agent capabilities.
Domain
Enterprise IT Service Management (ITSM) and IT Operations Management (ITOM)
Required skills
ServiceNow platform governance, ITIL v4 process expertise, product backlog prioritization, vendor management, CMDB data governance, workflow automation design, AI/GenAI integration strategy, multi-entity platform strategy, financial chargeback modeling, adoption KPI definition.
Preferred skills
Energy sector experience, UAE regulatory familiarity, GenAI governance experience.
Technologies
ServiceNow (ITSM, ITOM, HRSD, Virtual Agent, Now Assist, Integration Hub), Azure Monitor, Dynatrace.
Responsibilities
Define multi-year product vision and roadmap, manage product backlog and enforce OOTB adoption, maintain platform business case and health assessments, drive centralization of service requests, maintain onboarding playbook and shadow tool register, define governance model for 100%-owned entities, mature ITIL and ITOM capabilities, establish Problem Management Centre of Excellence, evolve Event Management and Virtual Agent, build IT-for-IT automation layer, develop dashboard layers for operational, management, and executive use.
Seniority
Senior, hands-on IC