Security Operations Centre (SOC) Operator
Core
Monitor CCTV and alarm systems, handle incoming calls, prioritize incidents, and dispatch emergency/security services to ensure timely resolution.
Role type
SOC Operator (Security Operations Centre)
Builds
Security incident response and emergency dispatch services
Domain
Security services / Emergency response
Deliverable
client delivery
Required skills
Incident prioritization, emergency dispatch, CCTV monitoring, alarm management, welfare checks, clear communication under pressure, decision making in high-stress situations
Preferred skills
Experience in emergency call handling, NHS/healthcare contact centres, police control rooms, public-service control rooms, emergency assistance, complaints handling
Responsibilities
Monitor CCTV and alarm activations, handle sensitive information, prioritize critical alarms, escalate issues, dispatch emergency services, conduct welfare checks, respond to changing priorities
Seniority
Entry to Mid-level, hands-on operational role