Analyst, Techline
Core
First point of contact for NBCU employees and partners to resolve IT support issues at first contact via phone, live chat, and tickets.
Role type
Senior IC IT Support Analyst
Builds
IT support services for NBCU employees and partners
Domain
Media & Entertainment / IT Service Management
Required skills
IT Support, Windows, Mac OSX, Office 365, Active Directory, mobile support, SLA management, ITIL fundamentals
Preferred skills
Process improvement, service improvement planning, operational projects
Technologies
Windows, Mac OSX, Office 365, Active Directory
Responsibilities
Provide support via phone, live chat, and tickets; Break Fix support of IT issues; Fulfill or triage customer requests; Deliver exceptional customer service; Identify process improvement opportunities; Collaborate on service improvement plans and operational projects
Seniority
Mid-level, hands-on IC