Guest Experience Agent
Core
Provide friendly, positive, and hospitable service to guests; manage room inventory, VIP arrivals, and guest concerns.
Role type
Guest Experience Agent
Builds
Guest satisfaction and operational room management
Domain
Hospitality / Resort Operations
Deliverable
product features
Required skills
Guest service principles, communication (phone/email/in-person), complaint resolution, reservation management, inventory monitoring, multitasking, problem-solving
Preferred skills
Prior customer service or hospitality experience, on-call center or telephone experience
Responsibilities
Monitor guest surveys and contact guests regarding feedback, address and resolve guest complaints, monitor reservations with exceeded credit limits, adjust unit statuses, assign units for owner events and groups, manage late check-outs, confirm guest relocation or unit retention, process stayover transactions
Seniority
Entry-level / Individual Contributor