Guest Relations Executive/Duty Manager
Core
Main contact for guests in the hotel lobby, managing queries, requests, complaints, and ensuring smooth operation of the Welcome team and hotel.
Role type
Guest Relations Executive / Duty Manager
Builds
Guest experience and hotel operations
Domain
Hospitality / Hotel Management
Deliverable
product features
Required skills
Management, organizational and administration skills, communication skills, pro-active approach, safety management, health and safety compliance, fire drill management, cleanliness and maintenance oversight, loyalty program promotion, Opera Cloud knowledge
Preferred skills
Coaching and mentoring, collaboration with other departments
Responsibilities
Ensure team compliance with brand standards and audit controls; monitor and coach Welcome team performance; manage safety, health, hygiene, and fire/security procedures; maintain hotel presentation and cleanliness; liaise with departments to ensure guest satisfaction from check-in to check-out; promote loyalty programs; design and deliver target guest experience.
Seniority
Mid-level, hands-on IC