Retail Manager
Core
Manage day-to-day operations of a department within a fast-paced food service environment, ensuring customer expectations are met and financial targets are achieved.
Role type
Senior IC retail manager (contract catering)
Builds
Workplace dining experiences and hospitality services for diverse clientele in offices, stadiums, and universities
Domain
Hospitality + Contract Catering
Deliverable
product features
Required skills
team leadership, financial management, customer service, operational planning, staff training, compliance management, data analysis, problem solving, Microsoft Office
Preferred skills
ESG regulations knowledge, food legislation understanding, contract catering industry background
Responsibilities
Manage team performance, training, and succession planning; oversee marketing, signage, and menu delivery; monitor financial performance (GP, sales, revenue); ensure health & safety and legal compliance; handle customer complaints and feedback; drive product innovation and sustainability.
