At Your Service Agent - Hotel Franchised
Core
Primary point of contact for guest communications, handling arrivals, departures, billing, and guest relations at a premium hotel.
Role type
Front Desk Agent / Guest Service Agent
Builds
Guest check-in/check-out processes, room assignments, and personalized guest experiences
Domain
Hospitality / Hotel Operations
Deliverable
product features
Required skills
Guest registration and account management, Payment processing, Key control and security, Telephone switchboard operation, Loyalty program enrollment, Upselling, Complaint resolution, PMS usage (Opera), Multitasking
Preferred skills
Hospitality management degree, Previous front office experience, Arabic language fluency, Knowledge of local attractions
Technologies
Opera PMS, Messagebox, Alcatel, Microsoft Office
Responsibilities
Execute arrival and departure functions, Process payments and manage guest accounts, Operate telephone switchboard and handle messages, Handle guest complaints and feedback, Coordinate with housekeeping for room turnover, Drive loyalty program enrollment
Seniority
Entry-level to Junior