Receptionist - Palazzo Seneca - Stagione 2027
Core
Front office professional managing check-in/out, reservations, guest services, and payments for a luxury hotel.
Role type
Front Office Receptionist
Builds
Guest experiences and operational flow for a luxury hotel
Domain
Hospitality / Luxury Hotel
Deliverable
product features
Required skills
Reservation management, PMS operation, Guest relations, Payment processing, Multi-language communication, Luxury service standards
Preferred skills
Second foreign language, Relais & Châteaux experience, Local knowledge (food/wine/outdoor)
Technologies
Suite 5 - Zucchetti, Microsoft Word, Microsoft Excel
Responsibilities
Manage check-in, check-out, and room assignments; Handle reservations, modifications, and cancellations; Provide guest information and recommendations; Coordinate with internal departments; Process payments and billing; Handle guest complaints; Maintain front office order and security procedures.