Key Account Manager
Core
Manage and develop relationships with key accounts to ensure customer satisfaction, retention, and long-term business growth.
Role type
Senior Key Account Manager
Builds
Strategic account plans, annual business agreements, and sales forecasts
Domain
B2B Sales and Account Management
Deliverable
client delivery
Required skills
Key account management, strategic planning, negotiation, relationship building, sales forecasting, contract management, cross-functional coordination, financial analysis, problem solving
Preferred skills
MBA in Marketing/Sales/Business Administration, experience in managing major clients, proficiency in CRM tools and sales reporting
Responsibilities
Develop and execute strategic account plans, negotiate commercial terms and contracts, monitor sales performance and prepare forecasts, resolve customer issues and manage escalations, coordinate with internal teams for product/service delivery, ensure timely payment collection
Seniority
Senior, 10-12 years experience