Grosvenor Hotel Adelaide - Guest Service Agent
Core
Provide passionate, knowledgeable, and friendly service to external and internal guests at a hotel front desk, handling check-ins, check-outs, reservations, and guest inquiries.
Role type
Guest Service Agent (Front Office)
Builds
Guest experiences and operational continuity for hotel guests
Domain
Hospitality / Hotel Operations
Deliverable
product features
Required skills
Guest check-in/out, reservation handling, cash handling, PMS system usage, foreign currency transactions, loyalty program enrollment, telephone etiquette, multi-tasking, upselling
Preferred skills
Opera Cloud proficiency, Microsoft Office, flexible rostering, rapport building, upselling
Technologies
PMS, Opera Cloud, Microsoft Office