Technical Support Lead - QLD
Core
Lead IT support for Queensland offices, providing advanced Level 2 hardware/software support and managing meeting room/AV technology.
Role type
Senior IC IT Support Lead (Regional)
Builds
IT support operations, device lifecycle management, meeting room/AV infrastructure
Domain
Architecture, Engineering, Construction (AEC) industry IT
Required skills
Level 2 hardware/software support, ITIL ticket management, device lifecycle management, meeting room/AV technology, stakeholder communication, IT budgeting, vendor management, diversity/inclusion leadership
Preferred skills
Global/multinational enterprise IT experience, leadership/mentoring experience, workplace transformation projects, Professional Services/Architecture/Engineering/Construction domain knowledge
Technologies
Windows 11, Microsoft 365, Teams Rooms, imaging/deployment tools, patching tools
Responsibilities
Lead Queensland IT support function, deliver hands-on Level 2 support, manage device lifecycle and license compliance, own meeting room/AV technology, manage SLAs and ticket trends, contribute to regional IT budgeting, lead communication and training for technology changes
Seniority
Senior, hands-on IC with leadership responsibilities
