Jr. Customer Support Analyst (Mandarin Speaker) – Data Troubleshooting

Kuala Lumpur, 14, myFull-time2026-10-30 → 2026-11-10

Core

First point of contact for customer inquiries, troubleshooting basic platform issues, and supporting data/methodology-related requests for clients.

Role type

Junior Customer Support Analyst (Data Troubleshooting)

Builds

Data extractions, ad hoc reports, and resolved customer cases

Domain

Consumer intelligence / Retail analytics

Deliverable

dashboards & analysis

Required skills

Data analysis, problem-solving, Microsoft Excel, case management, cross-functional collaboration

Preferred skills

Knowledge of NielsenIQ solutions, process improvement

Technologies

Microsoft Office, NielsenIQ platforms

About NielsenIQ

NielsenIQ is a global measurement and data analytics company that provides the most complete and trusted view available of consumers and markets worldwide. We provide consumer packaged goods manufacturers/fast-moving consumer goods and retailers with accurate, actionable information and insights and a complete picture of the complex and changing marketplace that companies need to innovate and grow. Our approach marries proprietary NielsenIQ data with other data sources to help retailers around the world understand what’s happening now, what’s happening next, and how to best act on this knowled