Client Success Manager / vCIO (MSP)
Core
Oversee SMB and mid-market clients as primary relationship manager and advocate, providing strategic guidance on technology systems and roadmaps.
Role type
Senior Client Success Manager / vCIO
Builds
Technology roadmaps, operational excellence, and client service delivery for SMB and mid-market clients.
Domain
IT Managed Services Provider (MSP) for SMB and mid-market sectors.
Deliverable
client delivery
Required skills
IT service delivery management, client relationship management, C-suite stakeholder engagement, technology roadmap development, project management, ITIL/COBIT frameworks, sales and proposal writing, CRM management.
Preferred skills
Managed services industry experience outside client success, solutioning and selling additional services, familiarity with cloud platforms (Azure, AWS, GCP), identity management, and configuration management tools.
Technologies
Active Directory, Azure, Office 365, AWS, Google Cloud, Firewalls, Switches, Windows Server, Barracuda, Fortinet, Cisco, HP, MS Office Suite.
Responsibilities
Develop technology roadmaps for organizations, participate in sales calls and write proposals, provide quality assurance on active projects, act as point of escalation for client service team, track client opportunities in CRM, coordinate client service team activities.
Seniority
Senior, hands-on IC