Engineer, Professional Services
Core
Engineer supporting project implementations and extended client engagements for a Managed Service Provider, focusing on high-end technology solutions for small and mid-market businesses.
Role type
Senior IC infrastructure and network engineer (professional services)
Builds
IT infrastructure, network configurations, and security solutions for client sites
Domain
IT Services / Managed Services / Enterprise Infrastructure
Required skills
Active Directory, Exchange Server, Microsoft 365, VMware/Hyper-V, Network Design (Firewall/Router/Switch), WAN (BGP/MPLS), SQL Server, Wireless Networks, Enterprise Security (CrowdStrike/Defender)
Preferred skills
VoIP technology, SSO/SAML/MFA/Zero Trust, Networking and Cloud certifications
Technologies
Microsoft Windows, Active Directory, Exchange 2010-2019, Microsoft 365, Azure AD, Intune, VMware ESXi, Microsoft Hyper-V, Citrix XenServer, CrowdStrike, Microsoft Defender
Responsibilities
Travel onsite to client offices to provide services; collect and analyze project data to create status reports; review production/maintenance reports to address issues; assess project status against schedules and facilitate solutions; manage and prioritize personal utilization for billable work; act as a first-level technical escalation point; interact with advanced engineer groups and vendors to drive incidents to resolution.
Seniority
Mid-Senior, hands-on IC