Technical Support Specialist
Core
Resolve technical and gameplay issues for players, investigate complex cases, and translate player feedback into actionable insights for game development teams.
Role type
Senior Technical Support Specialist (Gaming)
Builds
Troubleshooting solutions, internal knowledge resources, and player-facing support content
Domain
Video Games / Interactive Entertainment
Deliverable
client delivery
Required skills
Technical troubleshooting, analytical problem-solving, pattern recognition, documentation, cross-functional collaboration, PC hardware/software knowledge
Preferred skills
Ticketing systems, bug-tracking tools, game testing, modding, community moderation, additional languages (French, German, Spanish, Portuguese, Chinese, Eastern European)
Responsibilities
Support players with technical and gameplay issues, investigate reported problems using internal tools, identify recurring issues and trends, develop troubleshooting solutions, collaborate with development and legal teams, share knowledge with less experienced members
Seniority
Mid-Senior, hands-on IC