Team Leader Help Desk - freelancer
Core
Team Leader for Workplace area, coordinating and supervising IT services, acting as final escalation point, and managing external service desk providers.
Role type
Team Leader, Workplace Management & IT Service Coordination
Builds
IT service delivery for the Workplace area
Domain
IT Service Management / Workplace Management
Required skills
Workplace Management experience, ITIL framework knowledge, Microsoft Intune experience, Microsoft Azure Cloud knowledge, Vendor management, English (C1)
Preferred skills
Process optimization for support levels (L2/L3), Continuous improvement approach
Technologies
Microsoft Intune, Microsoft Azure, ITIL
Responsibilities
Final escalation point for Workplace area, Monitor and govern external Service Desk provider, Coordinate on-site and third-level activities, Manage ticket queues and follow-ups, Manage IT hardware/software provisioning, Manage IT assets, Coordinate and manage suppliers, Manage printer leasing, Support internal projects (security, hardware rollout)
Seniority
Mid-Senior, Hands-on Team Leader
