CUSTOMER SERVICE AGENT (M/W/D) in Voll- oder Teilzeit
Core
First point of contact for customers across phone, chat, email, and social media channels to handle inquiries, orders, deliveries, and complaints.
Role type
Customer Service Agent
Builds
Customer support for JYSK online shop
Domain
Retail
Deliverable
client delivery
Required skills
Empathy, problem-solving, computer proficiency, fast typing, German (fluent)
Preferred skills
Prior experience in customer care, call center, or service environments, basic English
Responsibilities
Handle customer inquiries via phone, chat, email, and social media; independently resolve issues by checking orders, researching backgrounds, and coordinating with internal departments or stores; ensure a consistent positive customer experience across all channels; collaborate within a dynamic team to maintain high service levels.
