Customer Care Specialist
Core
Serve as the primary contact point for customers, suppliers, and stakeholders by handling inquiries, requests, and complaints professionally while analyzing underlying needs to drive service improvements.
Role type
Customer Care Specialist
Builds
Optimized customer and service processes
Domain
Security services / Customer support
Deliverable
dashboards & analysis
Required skills
Customer inquiry handling, Root cause analysis, Complaint management, Process optimization, System registration, Cross-functional collaboration, Commercial opportunity recognition
Preferred skills
Analytical thinking, Proactive ownership, Fast task switching
Technologies
Customer support systems
Responsibilities
Answer customer questions via phone, email, and chat; Investigate underlying customer needs; Handle incoming complaints; Identify bottlenecks and translate them into improvement initiatives; Contribute to optimizing customer and service processes; Register and follow up on inquiries in systems; Collaborate with internal teams on complex issues; Recognize commercial opportunities within customer contact