Technicien support IT H/F
Core
IT support technician handling user requests via remote channels (phone, email, portal) and on-site interventions.
Role type
IT support technician
Builds
IT support services for end-users
Domain
IT support / Helpdesk
Deliverable
client delivery
Required skills
remote support, on-site intervention, incident tracking, escalation, knowledge base management, Windows 7/10, Office 2016/365, Outlook 2007, LAN/WAN, mobility tools
Preferred skills
strong communication, organization, adaptability, listening skills, technical and relational aptitudes
Technologies
Windows 7, Windows 10, Office 2016, Office 365, Outlook 2007, LAN, WAN, mobility tools
Responsibilities
Handle user requests remotely via phone, email, and portal; perform on-site interventions; track and resolve incidents; escalate unresolved issues; update the knowledge base
Seniority
Junior to Mid-level, hands-on IC