Sr. Order Management Specialist
Core
Manage the end-to-end Quote-to-Cash (QTC) process, ensuring seamless progression of customer opportunities from contract execution to revenue recognition.
Role type
Senior Order Management Specialist (Revenue Operations)
Builds
Revenue recognition and accurate order processing for the North America business
Domain
Consumer Intelligence / Retail Analytics
Required skills
Order management, Quote-to-Cash lifecycle, Purchase order validation, CRM platforms (Dynamics 365, Salesforce), ERP systems (SAP), Revenue recognition principles, Process improvement, Audit compliance, Cross-functional collaboration
Preferred skills
Power BI, Microsoft Office (Excel, PowerPoint), Deal Desk experience, Customer Operations
Responsibilities
Manage day-to-day order management activities to convert opportunities to revenue efficiently. Review and approve sales opportunities submitted through the gatekeeper process. Support order processing activities within CRM and ERP platforms. Manage purchase order (PO) validation, tracking, and related customer documentation. Process requests related to customer account creation, maintenance, modifications, and block/unblock activities. Resolve order-related inquiries within established service level agreements (SLAs). Identify process gaps and recommend improvements to enhance operational efficiency. Support internal and external audit activities, including statutory and compliance audits. Collaborate with Sales, Finance, Customer Success, Legal, and other business partners to resolve operational issues.
Seniority
Mid-Senior, hands-on IC
