Telephone Operator (Arabic Speaker)
Core
Handle guest calls, resolve complaints, and coordinate internal communications to ensure smooth service delivery and high guest satisfaction.
Role type
Frontline hospitality operations specialist (telephone operator)
Builds
Guest communication channels and internal hotel coordination
Domain
Hospitality / Hotel Operations
Deliverable
product features
Required skills
Guest relations, call handling, internal coordination, quality audit compliance, guest satisfaction management, hotel operations knowledge, team cooperation, emergency communication, wake-up call management, switchboard operation
Preferred skills
Additional languages beyond Arabic and English
Technologies
Switchboard, TRUST YOU platform, traffic sheets, long-distance call vouchers
Responsibilities
Resolve guest complaints and requests, receive guest calls professionally, achieve quality audit targets, monitor call logs and messages, coordinate emergency communications, maintain guest wakeup call sheets, operate the switchboard efficiently, update telephone lists, complete management call vouchers
Seniority
Junior, entry-level IC