Front Desk Agent Opening Mama Shelter Mexico City - (Hotel opening)
Core
Welcome guests, register arrivals, handle requests, and ensure accurate service and follow-up for a hotel opening.
Role type
Front Desk Agent
Builds
Guest check-in/check-out processes and room assignments
Domain
Hospitality / Hotel Operations
Deliverable
product features
Required skills
Guest registration, upselling, payment processing, incident handling, Opera Cloud proficiency
Preferred skills
French language, luxury hotel experience
Technologies
Opera Cloud
Responsibilities
Greet and register guests, inform guests about hotel services and local events, handle guest requests and special modifications, manage VIPs and groups, process payments and credit policies, report incidents within 20 minutes, maintain work area cleanliness, manage guest profiles in Opera Cloud.
Seniority
Mid-level, 2-3 years experience