Sr. Staff Design Strategist, Customer Enablement
Core
Design and deliver enablement teaching UX and service design methods to ServiceNow implementers and partners who lack design backgrounds to improve implementation experiences and customer adoption.
Role type
Senior IC Design Strategist (Customer Enablement)
Builds
Scalable enablement content, curricula, and programs for internal teams and external partners.
Domain
Enterprise Software / SaaS / AI Platform
Deliverable
product features
Required skills
UX design, service design, teaching non-designers, content strategy, cross-functional partnership, organizational change management, program management, stakeholder influence, writing, facilitation.
Preferred skills
Enterprise workflow platform implementation, ServiceNow AI Platform experience, AI integration in workflows, consulting/professional services background, designing tiered engagement models.
Technologies
ServiceNow AI Platform, ServiceNow Community, social media tools.
Responsibilities
Design and deliver enablement for UX/service design to non-designers; own content strategy and distribution; partner with internal teams to identify needs; build relationships with implementation partners and customer teams; lead presence at user conferences; shape sales/partner enablement messaging.
Seniority
Senior, hands-on IC with strategic influence
