Resident Services Supervisor
Core
Lead day-to-day shift operations for a luxury residential club, overseeing arrival, in-house, and departure experiences for owners and guests while ensuring compliance with brand standards and governing documents.
Role type
Senior Front Office/Residence Services Supervisor
Builds
Personalized service experiences for private residence owners and guests
Domain
Luxury hospitality / Residential club management
Required skills
Front desk/concierge experience, guest services, shift management, night audit, financial reconciliation, team training, emergency protocol, inventory management, reservation handling, compliance (GDPR/PCI), health & safety
Preferred skills
Valid driver's license, computer literacy (Microsoft Windows), problem-solving, ability to work under pressure, interpersonal skills
Technologies
Opera, Biller Genie, Microsoft Windows
Responsibilities
Oversee shift operations and act as MOD on the floor, process night audit and reconcile revenues, conduct residence inspections and property walk-throughs, train and develop the Residence Services team, handle guest concerns and recovery, manage service tracking logs, process charges and generate financial reports, check owner inventory and make reservations, update owner binders, assist in valet tasks.
Seniority
Senior, hands-on IC