Service Lane Manager - Crown Lexus
Core
Manage the workflow of the service lane to maximize productivity, control costs, and ensure accurate documentation of service activities.
Role type
Service Lane Manager
Builds
Service department operations and customer repair experiences
Domain
Automotive retail / Service operations
Required skills
workflow management, cost control, KPI analysis, safety inspection, regulatory compliance, customer communication, problem-solving, organizational skills, time management, profit management
Preferred skills
automotive repair facility experience, supervisory experience, dealership policy knowledge
Technologies
repair order processes, warranty compliance systems
Responsibilities
Greet and assist customers, address inquiries and concerns, manage service lane workflow, monitor labor costs and schedules, conduct daily performance reviews, ensure accurate documentation, perform safety inspections, communicate with customers regarding issues, quality-check repair orders, promote additional services, collect warranty receivables
Seniority
Mid-level, supervisory
