Insurance Operations Team Manager (Life & Disability)
Core
Lead, mentor, and motivate a team to achieve operational, quality, and client performance objectives for Life & Disability Insurance accounts.
Role type
Senior IC operations team manager (insurance)
Builds
Operational excellence and customer experiences for Life & Disability Insurance programs
Domain
Insurance operations (Life, Disability, STD, LTD, FMLA)
Required skills
Team leadership, performance management, stakeholder management, process improvement, data analysis, compliance adherence, subject matter expertise in insurance processes
Preferred skills
Coaching and talent development, conflict resolution, Microsoft Office proficiency
Responsibilities
Lead and coach high-performing teams, analyze operational data to drive productivity, ensure adherence to operational procedures and compliance, collaborate on process improvements, serve as subject matter expert on insurance processes
Seniority
Senior, hands-on IC