Team Manager - Life/Disability Insurance for Taguig
Core
Lead a team supporting disability, leave management, and insurance-related operations, ensuring compliance and operational excellence.
Role type
Senior Team Manager (Insurance Operations)
Builds
Disability and leave administration services for clients
Domain
Insurance, Employee Benefits, Contact Center Operations
Deliverable
client delivery
Required skills
Team leadership, Disability insurance administration, Leave management, Workers' compensation, Claims processing, Contact center operations, Performance management, Regulatory compliance, Data analysis
Preferred skills
Claims adjudication, Benefit administration, Case management, Return-to-work processes, Healthcare industry experience
Technologies
Microsoft Office (Excel, PowerPoint, Outlook)
Responsibilities
Lead, coach, and mentor a team of insurance professionals; Monitor daily operations and ensure achievement of service levels and KPIs; Provide guidance on complex disability, leave, and workers' compensation cases; Build and maintain relationships with clients and internal stakeholders; Conduct audits and quality reviews to ensure compliance.
Seniority
Senior, hands-on IC with people management focus