Vendor Operations Team Lead - Czech speaker
Core
Lead and mentor a team of 10+ onboarding agents to manage the end-to-end onboarding, incubation, and re-engagement processes for Restaurant and Shop partners.
Role type
Senior Team Lead (Vendor Operations)
Builds
Onboarding and re-engagement workflows for delivery platform partners
Domain
Food delivery / Logistics operations
Required skills
Team leadership, performance management, funnel management, queue optimization, process improvement, stakeholder management, data analysis, change management
Preferred skills
Knowledge of Google Suite/Microsoft tools, CRM tools
Technologies
Google Suite, Microsoft tools, CRM tools
Responsibilities
Manage and coach a team of 10+ agents, oversee partner onboarding and re-engagement funnels, optimize case queues, build operational dashboards for leadership, implement process improvements, coordinate cross-functional collaboration
Seniority
Senior, hands-on IC