Service Development Manager - 12 month fixed term contract
Core
Strategic link between customers, framework providers, and operational teams to enhance service delivery and customer outcomes for Public Sector customers in the energy sector.
Role type
Service Development Manager
Builds
Seamless onboarding and ongoing management of Public Sector customer frameworks
Domain
Energy sector, Public Sector, Utilities
Required skills
Stakeholder engagement, Account management, Service improvement, Relationship management, Data analysis, Problem-solving
Preferred skills
Energy sector experience, Utilities experience, Public sector experience, Regulated environment experience
Responsibilities
Building and maintaining strong relationships with public sector customers and senior stakeholders, Reviewing customer journey performance to identify service improvement opportunities, Supporting resolution of complex customer issues and escalations, Representing the business at customer and framework meetings, Driving continuous improvement initiatives for customer experience
Seniority
Mid-level, strategic IC
