Senior Advisory Solution Consultant - CRM & Industry Workflows
Core
Lead CRM pursuits and solution design for universities, TAFEs, and government agencies in Australia, focusing on student and citizen service transformation on ServiceNow.
Role type
Senior Advisory Solution Consultant (Pre-Sales)
Builds
CRM solutions, demonstrations, POCs, and integrations combining workflows with AI agents and automation for the education and public sectors.
Domain
Education (Universities, TAFEs) and Public Sector (State/Federal Government)
Required skills
Pre-sales solution consulting, ServiceNow (CSM) or equivalent CRM platform expertise, AI integration and automation, complex pursuit leadership, RFP management, stakeholder engagement, technical architecture understanding
Preferred skills
Education sector experience, government procurement knowledge, thought leadership, mentoring
Technologies
ServiceNow, Salesforce, Dynamics, Pega, AI agents, automation tools
Responsibilities
Lead CRM pursuits from discovery to technical win, design and deliver demonstrations with integrations, build education solution frameworks and reference architectures, mentor Solution Consultants, engage executive leadership, support wider public sector accounts
Seniority
Senior, hands-on IC with leadership responsibilities