Strategic Partnerships, Technical Program Manager
Core
Manage the portfolio of strategic AI and technology partnerships, driving joint solution delivery, scaling repeatable success, and establishing governance structures between ServiceNow and external partners.
Role type
Senior Technical Program Manager (Strategic Partnerships)
Builds
Joint AI-native solutions and scalable partnership frameworks
Domain
Enterprise SaaS, Artificial Intelligence, Strategic Partnerships
Deliverable
production ML models
Required skills
Program management, SDLC management, AI solution deployment, risk management, stakeholder influence, cross-functional coordination, portfolio management, process improvement, documentation, executive reporting
Preferred skills
AI/ML software engineering program management, AI governance and compliance, change management, predictive metrics, team building, conflict resolution, negotiation, AI integration strategy
Technologies
AI platforms, SaaS tools, automation tools, dashboards
Responsibilities
Manage partner engagement portfolio including timelines, scope, and outcomes; Serve as liaison between partnerships, product, and engineering teams; Define structured engagement models and collaboration playbooks; Capture lessons learned and codify best practices; Implement tools and dashboards to streamline delivery; Establish reporting cadence and executive visibility; Coordinate cross-functional teams for execution.
Seniority
Senior, hands-on IC with strategic oversight