Customer Support Specialist with German
Hybrid
Core
Supporting customers in discovering and using features of a SaaS platform, resolving issues via email, chat, and phone, and improving service standards.
Role type
Customer Support Specialist
Builds
Customer service standards and knowledge base articles
Domain
SaaS / e-commerce
Deliverable
client delivery
Required skills
Problem-solving, clear communication, technical translation, root cause analysis, collaboration
Preferred skills
Postman, API knowledge
Technologies
Postman, APIs
Responsibilities
Resolving customer issues via email, chat, and phone; Creating and maintaining knowledge base articles; Identifying root causes of reported issues and collaborating with internal teams to eliminate them; Contributing to improving customer service standards
Seniority
Individual Contributor