Customer Care Assistant - Prior Velho
Core
Provide excellent customer service by resolving inquiries and requests efficiently to promote customer satisfaction and loyalty, aligning needs with Aviludo's objectives.
Role type
Customer Care Assistant
Builds
Customer support and order management services for the food distribution sector
Domain
Food distribution / Retail
Deliverable
client delivery
Required skills
Customer service, Order management, Communication (oral and written), Organization, Computer literacy
Preferred skills
Degree in Communication, Administration, Management or similar, Prior experience in the role
Responsibilities
Plan and organize work according to objectives and priorities; Handle phone, email, and digital platform inquiries; Support sales/distribution teams in customer clarification and order management; Ensure order fulfillment with the warehouse; Contact customers regarding stock failures or price changes; Analyze and ensure product reservation compliance; Update prices and bonuses in the system; Process returns and credit notes; Handle complaints effectively within established procedures.