BT Destek Uzmanı
Core
Providing end-user IT support for hardware, software, operating systems, and network access issues while managing device lifecycle and ITSM processes.
Role type
IT Support Specialist (Help Desk)
Builds
End-user computing environments and security technology solutions
Domain
Information Technology / Security Technology
Required skills
Windows 10/11 support, Microsoft 365 administration, Active Directory management, network troubleshooting (TCP/IP, DNS, DHCP, LAN, Wi-Fi, VPN), mobile device support, ITSM/SLA management, asset inventory management, documentation
Preferred skills
ServiceNow, Microsoft Intune, Entra ID, MFA, endpoint security, ITIL processes
Technologies
Windows 10/11, Microsoft 365, Active Directory, ServiceNow, Microsoft Intune, Entra ID, TCP/IP, DNS, DHCP, LAN, Wi-Fi, VPN, iOS, Android
Responsibilities
Resolve user hardware, software, OS, and network access issues; manage device installation, maintenance, and lifecycle; maintain asset inventory and track vendor services; update knowledge base and technical documentation; ensure compliance with security policies; coordinate with global IT teams for escalated issues
Seniority
Mid-level, hands-on IC