Guest Experience Coordinator
On-site
Core
Support guests with service inquiries, order tracking, refunds, and promos while gathering feedback and spotting trends.
Role type
Guest Experience Coordinator
Builds
Guest satisfaction and operational feedback loops for a fast-food chain
Domain
Food service / Retail
Deliverable
client delivery
Required skills
Zendesk, Braintree, Resto, multi-tasking, written and verbal communication, tech adaptability, attention to detail
Responsibilities
Answer guest queries, process refunds and promos, collect and analyze guest feedback, coordinate with restaurants and franchisees, assist with marketing initiatives like merch rewards and store launches