Partner Care Analyst
Core
Monitor operational service indicators (satisfaction, response times, contact rates) and map support processes to improve partner experience.
Role type
Partner Care Analyst
Builds
Scalable support flows and updated Help Center resources for business partners
Domain
Fintech & Finance / Delivery platform
Deliverable
dashboards & analysis
Required skills
Data analysis in spreadsheets, Process mapping, Stakeholder collaboration, Help Center management
Preferred skills
Business Intelligence tools (Looker, Tableau, Power BI), SQL
Responsibilities
Monitor operational KPIs, Map and document support processes, Gather partner feedback, Manage Help Center content, Collaborate with Commercial/Product/Operations teams