Customer Service Representative
Core
Oversee the entire order lifecycle from entry to completion, ensuring accuracy, efficiency, and customer satisfaction for key clients.
Role type
Senior Customer Service Executive (Order Management)
Builds
Order fulfillment workflows and customer satisfaction outcomes
Domain
Medical industry / Order-to-Cash (O2C)
Required skills
Order lifecycle management, O2C cycle knowledge, ERP/CRM proficiency, Excel, complex order resolution, process improvement, stakeholder collaboration, regulatory compliance
Preferred skills
Medical industry experience, advanced analytical skills, dashboard development
Responsibilities
Manage complex orders from initiation to fulfillment, coordinate with sales/logistics/warehouse/finance teams, resolve customer complaints and escalate issues, prepare performance reports on delivery schedules and backlogs, identify and implement process improvements, troubleshoot order processing discrepancies
Seniority
Senior, 8-10+ years experience
